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From Doug Erwin:

This evening at 4:55pm CDT in our H1 data center, electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding our electrical equipment room. Thankfully, no one was injured. In addition, no customer servers were damaged or lost.

 

We have just been allowed into the building to physically inspect the damage. Early indications are that the short was in a high-volume wire conduit. We were not allowed to activate our backup generator plan based on instructions from the fire department.

 

This is a significant outage, impacting approximately 9,000 servers and 7,500 customers. All members of our support team are in, and all vendors who supply us with data center equipment are on site. Our initial assessment, although early, points to being able to have some service restored by mid-afternoon on Sunday. Rest assured we are working around the clock.

 

We are in the process of communicating with all affected customers. we are planning to post updates every hour via our forum and in our customer portal. Our interactive voice response system is updating customers as well.

 

There is no impact in any of our other five data centers.

 

I am sorry that this accident has occurred and I apologize for the impact.

 

_________________

Richard Jenkins - VATSIM President

Skrevet

Heisann!

 

Ting er delvis oppe igjen:

[17:32:01] Performing version check...

[17:32:01] Loading network information...

[17:32:06] Error: Version check failed! HTTP error.

[17:32:13] Network info loaded. 0 servers found.

[17:32:24] Connecting to network...

[17:32:24] Connected.

[17:32:24] Server: By using your VATSIM assigned identification number on this server you

[17:32:24] Server: hereby agree to the terms of the VATSIM Code of Regulations and the

[17:32:24] Server: VATSIM User Agreement and the VATSIM Code of Conduct which may be viewed

[17:32:24] Server: at www.vatsim.net/docs.html. All logins are tracked and identification

[17:32:24] Server: numbers are recorded.

[17:32:24] Server: Users must enter their real full first names and surnames when logging

[17:32:24] Server: onto any of the VATSIM.net servers. Rev. 01-10-02 2342

[17:35:58] [bROADCAST] VATSIM6: To all members: A main server provider of VATSIM has suffered a major fire that has resulted in the temporary disruption of some services.

[17:36:59] [bROADCAST] VATSIM6: While all statistics are currently being kept, you may have difficulty accessing VATSIM's website, forums, and online info (such as ServInfo, VATSpy, etc.).

[17:37:23] [bROADCAST] VATSIM6: We are trying to restore these as soon as possible. Until then, your patience is appreciated. Thank you.

[17:38:58] [ATC] ENVA_APP: Online - good evening

[17:40:08] [ATC] ENVA_TWR: Online - good evening

 

Som dere ser; litt "snagg" når man logger inn, men det virker da til slutt. Merk også broadcasten fra VATSIM6.

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